Refund policy

Refund Policy We are committed to providing life-changing pet essentials so that you and your pet can live your best lives together! Revo Dogs offers a 100% satisfaction guarantee because your happiness matters to us. Our Promise If you are not completely satisfied with your purchase for any reason, we will make it right with either a full refund or replacement within 60 days of your purchase date. How It Works Refunds: You will receive a full refund of the original purchase price. Please note that original shipping fees are non-refundable, though we will cover return shipping costs when applicable. Replacements: We're happy to send you a replacement item at no additional cost. No Returns Required: Keep your item and donate it to your local animal rescue, shelter, or pet-loving friend. We believe in reducing waste while helping animals in need. Timeline You have 60 days from your purchase date to request a refund or replacement. We recommend reaching out as soon as possible so we can resolve any issues quickly. How to Request a Refund or Replacement Contact our customer support team at ordersupport@revodogs.com with: Your order number Details about the item(s) Brief description of the issue (optional but helpful) Our team typically responds within 24-48 hours and will process approved requests within 3-5 business days. Refund Processing Refunds will be issued to your original payment method and may take 5-10 business days to appear on your statement, depending on your bank or credit card company. Questions? We're here to help! If you have any questions about this policy or need assistance with your order, don't hesitate to reach out to Info@revodogs.com.